I need to reset my password or update my account information.
Having trouble resetting passwords or adjusting account information? Here are some helpful tips.
Reset Your Password
- From Logged In
- Hover over your profile picture or icon (on desktop) or click your profile image (on mobile) in the top right of the website navigation bar. A dropdown menu should appear.
- Select "Edit Profile Info." This will take you to your profile.
- Click on the small gear icon (⚙️) on the right, under your cover photo. Select "My Account" from the dropdown menu.
- You should see 4 options, one being "Change Password." Simply complete the steps on that tab and you're all set!
- From Logged Out:
- When you go to login from any page of the website, click the "Forgot Password?" link underneath the Login button.
- Enter your email on that page to get an email to reset your password.
- Not receiving the password reset email? Make sure you have checked your spam or promotions folder and have also "whitelisted" the email address info@iamsecond.com (here are instructions for how to do that) and then try the reset password submission again. If you are still having trouble, contact us.
Update Your Account Info
- Make sure you are logged in to iamsecond.com.
- Hover over your profile picture or icon (on desktop) or click your profile image (on mobile) in the top right of the website navigation bar. A dropdown menu should appear.
- Select "Edit Profile Info." This will take you to your profile.
- Click on the small gear icon (⚙️) on the right, under your cover photo. Select "My Account" from the dropdown menu.
- You can edit your account information all from that page. If you are having trouble finding it, contact us.
Delete Your Account
- We're always sad to see people go, but we understand that sometimes, friends have to part ways. 😢 To delete your account, make sure you are logged in to iamsecond.com first.
- Just go to iamsecond.com/account/delete and follow the instructions. If you have trouble finding this option, contact us.